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Silvio de Marin
Joined Jan 2025
Established 2021
Based in South ockendon
Limited Company
ID checked
About
With over 5 years of experience in the removals industry, Silvio de Marin Logistics Services offers reliable, efficient, and insured domestic and commercial moving services. Based in South Ockendon, we cover local and national moves, ensuring your items are transported safely and on time. Fully equipped with a Luton van and Goods in Transit insurance, we prioritize customer satisfaction and handle your belongings with utmost care. From single-item moves to full house relocations, we tailor our services to meet your needs. Let us make your moving process seamless and stress-free.
Skills
Removals
Latest Reviews
Remove Two and Three Seater Sofas
Silvan was efficient, polite, respectful, he came when we requested and took away our 2 sofas for a reasonable price.
Reviewed by
- Margaret
- - Jan 20, 2025
Silvio de MarinDear Margaret, Thank you so much for your kind words and positive feedback. It was a pleasure to assist you with your sofa removal, and I’m glad to hear you were satisfied with the service. Providing efficient, polite, and respectful service at a fair price is always my goal. If you ever need help in the future, don’t hesitate to get in touch. Best regards, Silvian
Move and Assemble Household Items
Sullivan provided an extremely poor service during my house removal. He arrived alone for a 3-bed house removal job, demanded my help in carrying the items into his van, and stained my mattress beyond recognitions. He started the job, pressured me to pay 100% more to continue, and left it incomplete. Despite taking my deposit, he has not issued a refund and was confrontational throughout and rude. I was stressed by his service and he left me stranded. He was a huge disappointment. I regretted hiring him.
Reviewed by
- Zak
- - Jan 16, 2025
Silvio de MarinDear Zak, Thank you for sharing your feedback. I am sorry to hear that you feel this way about your experience. However, I would like to clarify a few points to provide a fair perspective. First, as discussed and agreed prior to the job, my policy requires full payment before unloading to ensure transparency and avoid disputes, which was clearly communicated and accepted before the booking. Unfortunately, this policy was not followed on the day of the job, which led to the job being paused. Regarding the mattress, I assisted you in moving it both to the van and back to the property. While it may have become slightly dirty in the process, there was no damage caused. A simple dry clean could resolve the issue in minutes. I take great care with all items, and I was particularly mindful of this during the job. I strive to be professional and courteous in all my interactions, and I disagree with the accusation of being rude or confrontational. I always aim to provide excellent service and work hard to accommodate client needs. It is unfortunate that we couldn’t reach a resolution. I remain committed to addressing any valid concerns and have already offered to refund the deposit once a fair and truthful acknowledgment is made that there was no damage to the mattress and no rude behavior on my part. This offer still stands. Wishing you the best, Silvian
About Our Reviews: The reviews contained on this page have been submitted by users of our service who have had a job completed by a verified trade member. We operate a closed loop feedback system which protects our users from fake reviews.
All reviews are submitted by homeowners who have had work completed as part of using our service. Whilst every effort is made to verify and check reviews, we ask all homeowners to conduct their own research and follow our Homeowner Checklist before hiring.
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