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Summary: Lied to both me and my neighbours. Didn’t do the job I’d got him out to do (fix, or even improve leaking gutter). Pressured me into having the job completed at point of quote and not wait for additional quotes. No communication since I pointed that the gutter is actually dipped at the point of leak, something which was not addressed. —- Initially quick to respond and arrange a date for a quote. I explained the issue was my leaking gutter but was not asked to clarify the specific issue. Price was dropped by £80 if I consented to the work being completed immediately and not wait for additional quotes. Was quoted the following: “Add 4 new eave trays to existing gutter Realign gutter in necessary areas Unblock gutter In necessary areas All work guaranteed for 5 years” (quote from invoice). Had to prompt to have the guarantee added to the invoice as the first invoice did not have this on. Was told the reason my gutter was leaking was due to both neighbours gutters being blocked and the water having nowhere else to go. Before completing work on my gutters he asked my neighbours both sides if they wanted their gutters cleaned. I have ring doorbell footage of him stating to one neighbour that their “complete system is blocked”. Both declined as they had both had theirs cleared in the last year and a half. After this, he then claimed that both of their down pipes must also be blocked. I am unclear what work actually took place on the gutters. They leaked slightly less with the rain that evening but is now leaking just as bad as before. I have had no contact since I requested a follow up and pointed out that the leaking section of guttering is actually dropped slightly lower than the rest. My neighbour has since had the council out to look at her gutters as she was concerned hers may be impacting mine. The council took pictures of nextdoor’s gutters and they are pretty much clear (save one or two leaves), so definitely not blocked or causing my gutter to leak and they have no issues with their down pipe. As a side note, I did feel pressured into having the job done at the time of the quote. I requested to wait until I had received additional quotes but was told he would do it £80 cheaper if I had it done immediately. I can only assume that the eaves trays were fitted but I will be getting someone else out to check the work and hopefully actually fix my leaking gutter.
Nice bunch of fella’s, polite and helpful. Sorted problems on my roof quickly and fair price.
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