We are a family run business that covers all domestic works we’ve been serving the community since 1991 and continue to do so.
The plumber arrived at a time entirely different to that scheduled. We have seen in other reviews that this is frequently a problem with this rogue trader organisation. The plumber fitted everything back in the bathroom in a haphazard manner and created a leak in the toilet. He inflated quoted the price by £15 on the spot and demanded payment there and then. We told the company about the damage that had been caused, and sent them a video as evidence. They sent the same plumber back. Once again, he arrived at a time entirely different to that scheduled. He did not fix the problem and the damage remains. There was a strong communication issue. My partner and I gave this company a third and final opportunity to fix the damage they caused to our home - and they failed to keep to their scheduled time, once again, appearing at our door 44 minutes before anybody was home, then saying that they would have to leave to carry on with other jobs. This was in spite of us booking a clear four hour window with them the day prior. The company has been given numerous opportunities to either to fix the damage it has caused, or to refund us for it - and has failed to do either. We have no choice but to take this to small claims.
Completed the task, - friendly & helpful team.
Skilled and knowledgeable in the job
Came Early than expected did agood job
Very prompt and efficient work we are very happy
Friendly engineer. kept us updated on arrival time. Explained what was done. Cooker is installed and working. Thank you
Did the job but asked for more money after the work was done that we were quoted for. In future please let people know beforehand if it will cost more so the customer can make an informed decision as we hadn't budgeted for more.
Very professional came before appointed time - very clean got job done very impressed need them again to do painting and tiling
On time and done excellent work.
Very bad on commitment. Never got back with information on time. I kept calling them as my boiler had stopped working and I didn't have hot water and heating in my home with two vulnerable people at home. The person who attended my calls (mostly Kelis) was polite and courteous but never kept her promise to call me back. I had to call multiple times for information about my job and she as usual said that she will contact me with further info from the Gas Engineer. And never came back. I had to get the job done from checkatrader.com who were fast and reliable.
About Our Reviews: The reviews contained on this page have been submitted by users of our service who have had a job completed by a verified trade member. We operate a closed loop feedback system which protects our users from fake reviews.
All reviews are submitted by homeowners who have had work completed as part of using our service. Whilst every effort is made to verify and check reviews, we ask all homeowners to conduct their own research and follow our Homeowner Checklist before hiring.
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