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H2O FLOW
Joined Jun 2022
Based in Bexley
Limited Company
ID checked
About
We have over 20 years experience within the drainage industry. We cover Kent, Surrey, London, Essex and Sussex. We can assist with all drainage above and below ground. From excavations to drain re-lining. We always provide the best quality of work and advice for all of our customers. We have £5,000,000 public liability insurance and our engineers are skilled and competently carry out all work to an exceptionally high standard. All of our repair work is guaranteed.
Our company thrives on good customer service and satisfaction. Nothing is too much and we are always here to help.
Skills
Drainage Specialist
Plumber
Latest Reviews
Unblocking Internal/External Drain
Prompt response, arrived on the day and completed the job - no problems. Very satisfied!
Reviewed by
- Liz
- - Jul 25, 2024
Install Basement Sump Pump System
My first impression of Luke is friendly and trustworthy. First day on the job, he explained the procedures and what he would do. Throughout the installation of the pump process, he was courteous and efficient. He handled it with utmost professionalism and skill. Most important thing was he cleared up after the job is completed. I'm satisfied of the end result and I will be recommended him to anyone I know.
Reviewed by
- William
- - Jul 8, 2024
Plumbing Repair & Maintenance
Absolutely brilliant job Luke was very helpful and a very hard worker will definitely be using him again
Reviewed by
- Paul
- - Aug 21, 2022
Drains & Sewerage
Luke is a nice guy. He is quick to respond to queries. I had agreed a drainage survey AND a written report with mapping of new drains. However, the process was frustrating because he was chasing for money the minute the drainage cctv took place on site. I have never received an invoice for anything until the reports have been written up and issued - incase amendments were needed. I felt that there was more of a focus on getting the money than writing up the report and overall I found it frustrating.
Reviewed by
- Des
- - Aug 1, 2022
H2O FLOWWhen I had completed an initial site visit I asked Des for payment in the evening as I do NOT and never have done invoice work-including survey reports. The only time I will allow payment to be withheld up to one month is if i have previously done work for the customer. All survey reports include hours of work in the office and it is essential for us as a small business to know that the work we are doing will be paid in full, which is why we request up front payment. Des found this incredibly hard to comprehend and could not understand this was the normal process for a small drainage company. I agreed to do the survey report for Des without payment up front and it was completed to an exceptional standard for £250. The report also included changes which Des had asked for that are usually chargeable-there was no charge made as a good will gesture. I had to remind Des that payment was still outstanding a couple of times as we agreed payment on receipt of the report and this did not happen. It took nearly a week after the report was sent for Des to finally pay and I also found it incredibly frustrating that I had to keep chasing for payment due. If a bill is not paid on an agreed date then it is rightful that a customer should expect payment to be chased.
Plumbing Repair & Maintenance
Very knowledgeable and new exactly what the issue was in a short space of time. I will not hesitate to use him again should the need arise.
Reviewed by
- Oscar
- - Jul 9, 2022
About Our Reviews: The reviews contained on this page have been submitted by users of our service who have had a job completed by a verified trade member. We operate a closed loop feedback system which protects our users from fake reviews.
All reviews are submitted by homeowners who have had work completed as part of using our service. Whilst every effort is made to verify and check reviews, we ask all homeowners to conduct their own research and follow our Homeowner Checklist before hiring.
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