Nicely done, attended appointment as promised and supplied a couple of things we didn’t know we needed . Thank you!
Good boys. polite and helpful
Dan comes across very polite and professional. He attended a leak at a rental property I own promptly. Highlighted the issue, charged me £70 for his time to investigate the job which I paid. He then explained it was quite a big job, and the work would cost a further £300. I agreed and he contacted the tenants, to arrange access for that Friday. He then cancelled on the day stating his van had broken down. Obviously not his fault, so we agreed to wait. 12 days later, after limited updates, and several unanswered chases, we were still not aware of the date Dan was planning to attend, so I sourced another plumber and requested a refund from Dan for the quote. Dan refused to refund and claimed he had us booked in for that Friday (two weeks after the original date), except he hadn’t communicated this to myself or the tenants? His van had been fixed prior to this, but we were apparently in his backlog, despite being the job he was traveling to when his van broke down? The alternative plumber attended the day after we called him, changed a plastic elbow on the boiler condenser and fixed the leak during the visit charging £96. He inspected the additional pipes Dan had stated needed replacing (urgently) and concluded they were in good order. There was no understanding from Dan, of the frustration and inconvenience we had all experienced. I even offered not to post a review if he did the right thing a refunded the quote charge, but he refused. If anyone needs a reliable plumber, I can recommend an excellent one……. just not Dan!
Very helpful and did an excellent job, thanks!
Very good and knowledgeable cleans up after him well done
I wonder if I met a completely different person...the job turned out to be MUCH bigger than we had thought, the work was very messy, he left without finishing the job, he left me with an un-usable shower, and A LOT of mess, including bags of rubble/rubbish to clear up...If he didn't want to do the job he should have said...AND it was all VERY EXPENSIVE...
Great communication very good explanation of the problem. Clean and tidy job would definitely use again
Excellent will definitely use again
Efficient effective and professional
Really simple process from start to finish. Great communication throughout, really easy to describe the work needed. Polite professional and very helpful. Would definitely recommend.
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H20 bathrooms and plumbing has answered 4 questions.
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