What should I do if a newly installed roof is leaking?

Question

John · Accepted Answer

You should inform the contractor of your situation.
Possibly have an independent inspection.

Keith · Answer

Get the contractor who fitted the roof back to rectify the problem. Free of charge

Jimmy · Answer

First, contact the company who installed the new roof. Any reputable company should have given you a lengthy written guarantee for a new roof, and should be happy to sort any issues out for you.

Michael · Answer

Hello there well I would phone the roofer up that did it because you should still have a guarantee on it

Vortre · Answer

Hi,
Send an email and text message so that there is written evidence of your 
problem. If there is no response then contact them directly by phone. 
Be polite and hopefully they will respond promptly and remedy the problem.
Kind Regards
Trey

Luke · Answer

If you can’t get hold of the company you can always get another roofer to look at it maybe it’s just small and the roofer should not charge to see obviously you can’t get them to come back to get a roofer just to look hope you get this matter resolved

Bernard · Answer

You should contact the roofing company that fitted your roof, Any reputable Roofing company would want to address this issue and not let it escalate

Mell · Answer

Hi 
My advice would be to contact the contractor who carried out the work if it’s just been done

Callum · Answer

Get the original roofers back who done the job, or look for another roofer to come and investigate, bare in mind that their would be a charge

Mark · Answer

The first step is to if possible contact the installer to come and have a look at the problem. Always back up with emails.
If no joy then you need a 3rd party to look and get a report from them.
No one wins in legal action so avoid this route if possible.
Regards Mark

Ben · Answer

Hi 

The contractor should have given a guarantee with roof works completed, I would get in touch with the roofing company who has done the work, 

If not we can help 

BPH  roofing Solutions

Spencer · Answer

Contact the roofer roofing company that fitted it as will be under a guarantee, which they will come back to have a look, do you not get anyone else out before contacting the original fitter as may void guarantee

What should I do if a newly installed roof is leaking?

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