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  • Adding scale reducer and central heating inhibitor

    Should I add scale reducer and central heating inhibitor to my heating system? And must they be added on separate days/how long between adding these products?

    Asked by Pete on 23rd Jun 2022
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    Vintage-styled radiators

    What is the best brand or retailer for vintage-styled radiators? By that I mean modern radiators but with an old-fashioned look?

    Asked by caroline on 14th Sep 2022
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    Warranty validity for servicing a magnetic filter

    Is an annual inspection as part of servicing needed to keep a magnetic filter warranty valid?

    Asked by Kelly on 15th Aug 2022
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    Magnetic filters and pipework

    Do most magnetic filters work with horizontal and vertical pipework or are they usually designed specifically for either or?

    Asked by Patrick on 17th Sep 2022
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    Should I get a gas safety check on all appliances at the same time?

    My boiler is due to be serviced but we also had a gas fire installed around 10 months ago. I want to get both safety checked at the same time by the same engineer so they can be on the same schedule. Is it better to have the gas fire serviced early (now) or wait until it is 12 months old but then the boiler check will be 2 months late?

    Asked by Monika Lydia on 3rd Apr 2020
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    Leaking steel gas pipe under floor

    Victorian end-terrace with a suspended wooden floor, no crawl space. We have a gas leak that the engineer believes to be in the old steel pipe that runs under the floor from the gas meter in our cupboard to the kitchen. We're getting the kitchen redone at the moment, so the gas needs to be reconnected to our new gas hob. The engineer's best suggestion to minimise cost, disruption and the dining room décor is to send a new 22mm copper pipe up through the ceiling above the gas meter, run this along the skirting in the landing and then back down through the kitchen ceiling, where it can be connected up. I'd be really grateful for any views on this approach. Does it make sense and/or sound like the best way forward? What options might there be for re-running it under the floor? Would this all need taking up? And then can copper pipe be laid directly below or does it need ducting and/or screed? I want to know what's preferrable versus what's possible (practically and legally!)

    Asked by Hannah on 31st May 2023
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    How can I tell if genuine Baxi part are being used?

    How can I know for sure that Baxi genuine parts are used for my heating system?

    Asked by Kamil on 19th Jan 2022
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    What is an inhibitor ?

    What is an inhibitor and how much does one cost? Can If it by myself?

    Asked by Karen on 13th Dec 2021
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    Oil boiler servicing

    How often should an OFTEC technician service my oil boiler?

    Asked by Nan on 29th Nov 2022
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    Radiators not functioning

    Hello, I have two rads that are not working at their best in my dining room . We have bled them but for some reason they are not reaching heat completely ie always cold at the bottom on both. Thank you.

    Asked by Elizabeth on 5th Dec 2023
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