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  • Wood burner Hetas certificate help

    Been completely let down by a wood burner installer. We had a woodburner installed around a month ago. The company that installed it told us that they could self-certify. The problem is that I can't get in touch with them and im beginning to be concerned that i shouldnt use the burner. Am i going to have to get someone else to come and certify it? Can i do that? I feel like i've been robbed. Is there anyone i can contact about this? Thanks.

    Asked by Pete on 31st Mar 2020
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    Where will I find my boilers serial number?

    Hi there, I’m just wondering where I’d find a serial number on my boiler exactly?

    Asked by Simon on 13th Jan 2022
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    Installing a boiler in the bathroom

    What there any special requirements for having a boiler installed in a bathroom?

    Asked by Abdul on 2nd Oct 2022
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    How can I tell if genuine Baxi part are being used?

    How can I know for sure that Baxi genuine parts are used for my heating system?

    Asked by Kamil on 19th Jan 2022
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    Radiators not functioning

    Hello, I have two rads that are not working at their best in my dining room . We have bled them but for some reason they are not reaching heat completely ie always cold at the bottom on both. Thank you.

    Asked by Elizabeth on 5th Dec 2023
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    Underfloor heating advice

    Hi. I’m hoping to have underfloor heating installed at some point. I just wanted to learn a bit more about them first. For instance, is it possible for a UFH pipe to leak beneath my floor and what precautions could I take to a) reduce this risk and b) be able to detect/know that this is the case, should there be an underfloor leakage? Thanks for your time.

    Asked by June on 19th Jan 2022
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    Energy Performance Rating Certificate

    Will my wood burning multi fuel stove, rate higher than a free standing electric heater on my Energy Performance Rating Certificate. I use smokeless coal and wood.

    Asked by Mandy on 28th May 2024
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    Is smart heating any good?

    Should I have smart heating controls fitted? Can they be added to an existing heating system?

    Asked by Greg on 23rd Nov 2021
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    Air source heat pump system

    Could anyone recommend a decent engineer that could carry out a service on these systems , as there Doesn’t seem to be many engineers at present around that can or are knowledgable enough to do one . Help and advice would be greatly appreciated as winters nears Many thanks

    Asked by Sean on 7th Nov 2023
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    Is a power flush necessary?

    How do I know if a power flush for my central heating is really needed?

    Asked by Lou on 16th Sep 2022
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