Can a main service pipe to a property be partially installed above ground

Question

I have an iron main water pipe serving our property but flats have been built over the pipe so the pipe is situated under our neighbours drive way. 

Bristol water have said we can cap the iron pipe off and divert it up into our property and connect it to an internal stop tap. 
The pipe would come out of the ground and would need a white external box connected to it to then run through our home. 

It’s the first time I’ve ever have come across this issue within thesny years of living in my property the work to replace a pipe under a concrete slab foundation doesn’t sound cheap.

What are my options was Bristol water safe to say this obviously they know their stuff more than me. 

I’m neurodivergent and I am highly anxious about the repairs and cost I can’t sleep at night the noise is triggering I keep thinking the worse can someone please reply

Steve · Answer

You cannot run a cold main service pipework above ground it must be installed according to water regulations to prevent from freezing min depth 750mm max 1.5m

Johny · Answer

Firstly I'd be very surprised if the pipe in question is iron..probably lead, either way because of fluctuating temperatures it is not suitable to bring pipe above ground, but to take feed off existing supply where applicable,  dig new trench and run new pipe, in place.

Can a main service pipe to a property be partially installed above ground

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